What does Hand Rehab do?
We do physiotherapy for any injury or condition – specialising in any part from the elbow to the tip of the finger.
How much is treatment (with or without ACC)?
If you have a valid and accepted ACC claim then there is no charge to you (the patient). If you are not covered by ACC (therefore seeing us as a private patient), please see our price list.
Please Note: if you do not show for your appointment and do not cancel in an appropriate time frame then there is a cancellation / no show fee.
What is the surcharge?
If you have a valid ACC claim that has been accepted then there is no surcharge.
For private patients there is no surcharge, as this is all covered as part of your appointment cost; please see our price list.
Are splints covered by ACC as well?
Yes, these are covered by ACC unless it is not for the injury that is accepted by ACC on your claim.
When will I incur a cancellation and/or No Show Fee?
Late cancellations are considered a ‘No Show’ for your appointment. Cancellations made on the day of your appointment are considered as a ‘No Show’ as these are very difficult to fill at short notice.
Will ACC cover the cost of an appointment if I do not attend it?
No, you need to physically attend an appointment, for ACC to cover the cost of your appointment. If you do not attend your appointment (as a ‘No Show’) ACC will not cover the cost of this appointment, and you will be personally liable for the ‘No Show’ fee.
What happens if I do not make an appointment?
If you are referred to us and you do not show to an appointment the referrer is informed. If this happens multiple times ACC is also informed. You will also incur a ‘No Show’ fee for non-attendance to your appointment.
Why won’t ACC cover gradual process injuries?
If the injury is a gradual process injury, e.g. using the keyboard or mouse then it is best to have your GP submit the claim to ACC as they will then investigate the situation. ACC do not cover gradual process injuries as this type of injury has not been caused by an accident or something sudden.
What area of injuries do you treat?
Our therapists specialise in the area from the elbow to the fingertips.
What injuries do you treat?
Our treatments cover any injury, as long as it is present in any part from the elbow to the fingertip.
Do you see knees?
No, we only treat injuries from the elbow to the fingertips.
How long will my sessions be?
Your initial consultation will take approximately 45 minutes to one hour. Follow up appointments normally take 30 minutes.
Do I need a referral?
No, you do not need a referral to come to Hand Rehab.
Can I get an X-ray without a referral?
This is not normally an option, and we suggest you check with the radiology centres. However, our therapists will refer you to have x-rays if they deem this necessary.
Can I change clinics from my initial appointment to another clinic location?
Yes, you can. We can see you in one clinic and you can easily be seen in another clinic anytime during your treatment process.
Can I change my therapist?
Yes, you can.